s2g member enskanker aka UE, aka... (oh, you fill this bit in ) has been a total diamond to me recently.

When I discovered the Lasonic i931 had a 12V dc input, I decided that my son needed one for Christmas.
My son.
Not me at all.
Honsest...

I couldn't find anyone who would ship internationally with any sort of guarantee & getting a legitimate looking eBay seller was looking about as likely as a finding a banker with nothing to worry about.
Finally dispairing of ever getting a Lasonic i931 shipped to the UK, I asked you lot.

Ed steps up, sourcing me one at well below the RRP & thanks to some cleverness with the shipping via his sister in Germany, gets it shipped to me for peanuts. Plus no import duty to pay! Of course Ed double-boxed it as well (more than any retailer would do), so it arrived safe & sound.

Then, cheeky sod that I am, I ask another favour: I need a certain pink boombox in a hurry & he obliges, getting his other half to pick me one up from a local store & shipping it out really quickly.

This is what s2g is all about


Uncle Ed ...what a guy!

ed is extreme sincere generous peoples

Ed rocks the best for sure!!!!

Humble Bow.

If anybody else in that part of the world is looking for an i931 or such let me know.

I know I can count on my sister and an APO ship from US to Germany is cheap...and the she can forward like she did to iso.

Only catch is it can take 6 to 8 weeks door to door.

UE has been very good to me, someday I hope I can return the favors.

Outstanding member assist Ed.....

Oh, it doesn't end there.

On arrival the remote for the i931 had some damage. It couldn't have occurred in transit - some of the buttons were squashed in - almost certainly a manufacturing fault (Lasonic never did have a sterling rep for quality...).
I emailed UE & he told me to send it back to him right away.
He then emailed Lasonic, & sent it onto them. They sent a replacement & UE then sent it back to me.

Above & beyond? I think so.

So, everyone raise a glass to Ed

Cheers to Lasonic for coming through!!

quote:

Originally posted by enskanker:
Cheers to Lasonic for coming through!!

Yeah, that was by no means guarunteed, Ed.

Still, the praise must go to you for a 10 out of 10 customer care experience...

iso --thats some awesome extra double effort feedback story about ed
--he has , then --
raised the bar --and shamed all the rest of us -
_________________________

----the generous, trusting and s2g friendly concept of buying boxes as a favor for other members can sometimes get 'complicated' ::

on occasions where there are damages --or that the box was not 'as good as expected' --
or one time --when it was never paid for because the guy changed his mind

thats when --what coulda/shouda been nice deal becomes a sorry story.
--------------------

but with great folks like you and uncle ed --
all is always well

Ed, your willingness to go "above and beyond the call" and "walk the extra mile" (choose your metaphor) are a joy to read about. It's a lesson in kindness and generosity that I need to learn.