I am having issues with a PP claim... I received a radio from an ebay auction (just a small Toshiba am/fm) and it was DOA. (Nevermind that the cosmetics were not even close to as good as I expected) I tried brand new batteries... nothing... I tried cleaning the battery contacts... nothing. I communicated this to the seller who thought I was putting the batteries in wrong because it "worked perfect" before they sent it off. (BTW the seller normally sells things like plates and cups and misc dust collectors..)

I offered to open it up to see if there was a loose wire. He said to just send it back. I left for a business trip before I had a chance and as soon as I got back I sent him a message saying I was ready to send it off. He responded by flying off the handle saying I took too long. (it was about a week and a half) He actually sounded kind of mentally disturbed.

I responded by opening a PP dispute with a general description of what happened. He responded to that by a long and (I think) misleading rant and escalated it to a "claim". He had me opening up the radio and frying the electronics by putting the AA batteries in wrong etc... And now it is in the hands of PP to figure out what should happen.

My problem is this---

I had only a brief description when I opened the dispute... he had a long rant posted before he made it a claim. And I have NO ABILITY to add any additional information or communication regarding this dispute, changed to a claim. I checked to see what I could do to add info, but the options are simply not there. All communication from PP are from a blind email I cannot respond to... Simply stated I am stuck. No ability to fully explain my side of the dispute or to offer pictures etc. It is totally out of my hands. One statement, just when it is a dispute, that is all I get. All communication was through the ebay system, but none of that will get read.

It sucks... so if you file a PP dispute you might as well treat it as a claim and throw out all your info into the initial comment. There is no more ability to add anything once the other party escalates it to a claim. Unless PayPal asks you for more information... but they have to specifically ask. All I get now are emails giving me the status of the claim and that's it....

I have no idea what is going to happen... good thing it is only a $38 radio with $9.50 shipping. Cheap lesson learned I guess. Next time I will provide everything right away.

not much to lose by calling paypal customer service --have your claim /dispute # handy

good luck --
1-888-221-1161

(tell them that you know me in person, that you voted for obama, and that you have direct contact with baby boomer)

You always have the cool-headed response.... You are the Yin to my Yang....

quote:

(tell them that you know me in person, that you voted for obama, and that you have direct contact with baby boomer)

You know that only ONE of those is true.....

You spoke to him, waited a week and half <regardless of the reason>, and then you file a dispute claim after offering to take it apart. In most peoples mind, I'm betting he thought you damaged it because he told you to return it and you didn't.

Not saying he is right, or you are wrong, but I would be just as pissed if I were him.

Cheap lesson is right.....IMO

spud --
in case your case starts to collapse -
just mention that you are a huge oakland A's fan

I know now I should have never offered to try and find out what was wrong with the radio. And I should have sent it back right away even though it would have been hard for me to do. But hey, it is not MY FAULT that I received a radio that doesn't work. I can post all the communication here if anyone wants to put this on trial.

I guess my response to getting a bad item should be to immediately assume the seller is trying to screw me and to throw a fit, assume the worst, get on a plane, search him down and kick his house and burn down his dog.

Some people just flip out and lose all perspective. One time I bought a factory color chart for 1975 Pontiac cars off of ebay. It arrived with postage due. (Ira you will appreciate this.. ) I contacted the seller to let him know. (Details... I think I paid $3-4 shipping and the meter showed he paid about $1.. and I owed a couple more dollars for postage due...I can look up the specifics) He immediately accused me of running some kind of a scam... he told me to go ahead and sue him as he just got back from court and had his suit ready to go. I made a scan of the envelope and emailed it to him... he got even madder, claiming I was faking the scan. I asked the post office why the postage was due.. they said he was sending things off parcel post that should be shipped first class and he was putting tracking on it and they upped it to Priority Mail. Basically he was running thousands of items through his meter on the cheap using the wrong classification and pocketing the difference. They guy was totally nuts in the way he responded. It is my opinion that some people are paranoid that people are out to screw them, because that is how THEY are towards other people....

None of that is needed, it is just a point of view.....and something that is part of the game is that things break during shipping, sometimes through no fault but of gravity and shifting loads with old plastic.

Sinister sent me a 935 and the transformer came loose in shipping tearing up the inside......sometimes its not anyones fault.......sh!t just happens....so don't get defensive.

Part of it is YOUR FAULT by not addressing it as soon as it happened........turn the tables....same conditions......you'd be just as upset/skeptical if someone 1 1/2 weeks later didn't follow instructions to return (assume a full refund) and then suddenly getting hit with a claim......

Like I said....sh!t happens.....

i have found that most customers who pay the 'postage due' are more financially committed to my items.

Spud I feel for ya, no its not your fault, and as a seller on ebay, I have never argued with a buyer. If you send the item back in the shape I sent it, then you get your money back, point blank. I even took back items people couldn't afford after they got them, worked a deal that if they paid shipping both ways and my relisting fees they would get a refund of purchase price.

I guess you mentioning you would take it apart and check it out, might of been misunderstood from his side.

Heres my approach to receiving a bad item:

1. Email seller and ask him what "We can do about this, any recomendations?" If not resolved immediately, or if I feel they won't, then I go to step 2.

2. Open a "Item not as described dispute" right away. Listing all issues with item and the fact I have contacted seller already and that we in the "working it out stages".

3. Email seller back and inform him "This dispute is only for my protection and as soon as this is negotiated, I will close dispute and leave + feedback.

4. Wait and see what happens and respond accordingly.

I have done this twice, and it always works, I never lose my money. Don't get arrogant with seller, you want him to know that you just wanna resolve this with no hard feelings.

After close to 200 deals I have only left one negative feedback, and that was only because the seller started harrassing me.

I think your seller has just jumped pass working it out to flat out denying it. Good luck.

Johnny

I think the seller is being an unreasonable knob and I stand by that. I don't think that just because I had a good,bad,no reason for waiting a week and a half to send it back disqualifies me from ever getting satisfaction. Or the fact that I even offered to take it apart to look for a simple problem makes me in eligible for a refund. I was just trying to help. I think he sold me a piece of crap for way more than it was actually worth and he wants no part of it now.

I am sick of sellers who fail to disclose the actual condition of their product. I have no time for them. I have given alot of them a pass , but no longer. They better damn well pack well and stand by their product and state the true condition. An obvious omission is the same as a lie in my book now.

quote:

Originally posted by 71spud:
I think the seller is being an unreasonable knob and I stand by that. I don't think that just because I had a good,bad,no reason for waiting a week and a half to send it back disqualifies me from ever getting satisfaction. Or the fact that I even offered to take it apart to look for a simple problem makes me in eligible for a refund. I was just trying to help. I think he sold me a piece of crap for way more than it was actually worth and he wants no part of it now.

I am sick of sellers who fail to disclose the actual condition of their product. I have no time for them. I have given alot of them a pass , but no longer. They better damn well pack well and stand by their product and state the true condition. An obvious omission is the same as a lie in my book now.

AMEN!

quote:

Originally posted by 71spud:
I think he sold me a piece of crap for way more than it was actually worth and he wants no part of it now.

I am sick of sellers who fail to disclose the actual condition of their product. I have no time for them. I have given alot of them a pass , but no longer. They better damn well pack well and stand by their product and state the true condition. An obvious omission is the same as a lie in my book now.

Unfortunately this is nothing new, sellers like this have probably existed since buying and selling first began. They have certainly existed since ebay started and the proliferation this created just exposed us to far more of these losers than ever before.

If the item was insured, there shouldn't be any problems and nobody should be making such a big deal about it...yes there will be disappointment but anyone that ships anything without insurance is taking a HUGE risk which will create problems.

Pick-ups are still the best for everything/everyone and more people should take the time to do so IMO

***RIP Toshiba

-gsbadbmr

Just got this----

quote:

Were pleased to tell you that weve completed our investigation and have
found the claim in your favor.

We have determined that you are due a refund for the following eBay
listing:

Item number: 110327698336

The refund amount includes shipping and handling, and will be completed
once the item, in its original condition, is returned to the seller.

That is great news SPUD!!!!


Johnny

Thanks! I am going to the post office tomorrow to ship this back... with my luck it will probably start working on the way back.

Oh, well, I have a package from Canada waiting for me at the post office anyway... it will be worth the short trip...

Now I have to start the process over again with another box..... I SWEAR I am not picky... I just want things that "work" to, you know... WORK.

did you call that number YET!!??

paypal stays up late.

quote:

Originally posted by redbenjoe:
did you call that number YET!!??

paypal stays up late.

Why would he need to call PP if they just ruled in his favor? It's a good suggestion, doesn't seem to be needed at this point.

Great news Spud, we aren't entirely powerless if we use the right tools. That means PayPal, even though a lot of people loathe PayPal it does have it's pluses.

I could call them up and thank them....


From all the moves ebay has made lately I can see that their main concern (besides making money) is that people are scared away from ebay because of bad sellers... so they gave all the protection to the buyers. Good if you are an honest buyer... not good if you are a seller trying to get by in the gray area. And bad sellers will get flushed very quickly if buyers complain. The problem is that there is almost no protection now for GOOD sellers against BAD buyers. NONE. And that is not a good thing... Some categories I would not even dream of placing a listing in. Like say... car audio?

glad it worked out for you....

hey spud --thats great for them to believe even your 'short' side of the story and come thru for you.
----------------------

there really is an important point for you and all members ::

we can easily get discouraged by the seemingly restrictive and limited complaint opportunities on the paypal dispute email 'short form'

however --for about 12 hours per day/every day---they have several customer service operators.
they are the 'pros' at disputes --and can direct us thru their more advanced site map --so there really is more access to explain our issues.

its no great honor to have been a veteran of lots of disputes from both the seller and buyer sides--
but it is very good news to have learned that EVERY TIME -
paypal seriously WANTS to hear the full details from both parties --
so they can best make an informed/fair decision.